Like many of you, I had not gone through the residential mortgage process in a number of years and I was amazed with the many changes and added rigor it now places on the borrower. Since I bank at Wells Fargo and JP Morgan Chase, i thought they would be very interested and attentive to my real estate mortgage needs. However, to them was just another account number and remote voice on the phone. What a difference it made when I met Jim Catalano and began the process.
As a busy executive for a technology company, i welcomed Jim’s follow through and comprehensive approach in covering every detail and preparedness with the application process. He anticipated the timing needed for the appraisal and other necessary documents, so that everything between seller, lender, title company and myself, followed in sequence. Not only did we the close the loan on the date he initially stated, but he was also present at the closing to ensure that every detail and aspect of the loan was documented as he represented throughout the process.
Thank you, Jim Catalano for making the process easy and getting me the best rate. Job well done!